shipping policy

SHIPPING POLICY

Order Processing

Every order is handled with care to ensure quality and accuracy. Please allow 1–3 business days of processing time before your order is shipped. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Our standard delivery time is 5 to 15 business days, depending on your location. We work with reliable carriers to ensure your order arrives safely and promptly. Once your order has been shipped, you will receive an email with your tracking information.

Shipping Costs

We are pleased to offer free shipping on all orders, with no minimum order amount. Every package is delivered directly to your door at no cost.

Placing an Order

  1. Select the desired item and add it to your shopping cart.
  2. Proceed to the checkout page and carefully verify your shipping details.
  3. Choose your preferred payment method — all transactions are processed through our secure, SSL-encrypted system.
  4. Once your order is completed, you will receive a confirmation email for your records.

Delays and Availability

Please note that delivery times may vary slightly during busy periods or due to unforeseen delays in global shipping. Our team is committed to ensuring your order arrives as quickly as possible and will keep you informed every step of the way.

Customer Service

For personal assistance or urgent deliveries, please contact our customer service team at info@nova-rielle.com. We are always happy to help.

Shipping Insurance Policy

At www.nova-rielle.com, we want every order to arrive safely and in perfect condition. That is why we offer optional shipping insurance for extra peace of mind.

When you add shipping insurance to your order, you are fully protected against:

Lost Packages If your order is lost during shipping or never arrives, we will send you a free replacement package immediately.

Damaged Packages If your package arrives damaged or opened, we will replace the damaged items free of charge.

How It Works

  1. Add shipping insurance during checkout.
  2. If something goes wrong, contact our customer service within 7 days of delivery (or expected delivery).
  3. Provide a photo (for damaged items) or tracking information (for lost items).
  4. We will approve your claim and dispatch a free replacement right away.

What Is Not Covered

  • Incorrect or incomplete shipping addresses entered by the customer.
  • Packages marked as delivered but taken by a third party (stolen packages).
  • Delays caused by customs or the carrier.